1. Getting the Work Done! (Within Your Department/Team) (full day)
2. Getting Through those Delegation Blues (half-day)
3. Building Continuous, Quality Improvement into the Work (full day)

II. People Management (Increasing Staff Performance)

A. Orienting and Developing New Members of Management

1. Management Basics: The Evolving Role of Team Leader/Manager in Today’s Tougher Times (half-day)
2. Building Your Full Capacity within Your Job (full day)

B. Individual Performance Management and Improvement

1. Powerful Performance Management, without the Headache (full day)
- Defining and Planning Performance at the Beginning of the Year
- Focusing and Developing Performance throughout the Year
- Appraising Performance at the End of the Year
2. Continually Improving Employee Performance on the Job (full day)
3. Situational Leadership, including Praise and Reprimand Employee (half-day)
4. Listening and Confronting with Impact (half or full day)
5. Coaching and Developing Employees for Profound Results (half-day)
6. Handling those Difficult or Complex Job Performance Issues (e.g., personal problems, sexual harassment, drug abuse, workplace violence, etc.) (half-day)

C. Communication and Interpersonal Influence Up and Across the Organization

1. Collaboration through Effective Negotiation (full day)
2. Turning Interpersonal Conflict into Cooperation (half-day)
3. Personal Styles Tools for Improved Interpersonal Effectiveness (half-day)
4. Powerful Communication (Structures, Systems, Styles and Skills) (full-day)
5. Interpersonal Conflict Resolution through 3rd Party Mediation (half-day)

D. Group Leadership and Team Building

1. Keeping those Meetings Useful and Productive (half-day)
2. Situational Leadership for Creating High-Performing Teams (half-day)
3. Leading, Facilitating or Coaching Effective Work Team or Interdepartmental Team (for team leaders) (1.5 days)
4. Being an Effective Work Team or Interdepartmental Team (for team members) (full day)
5. Creating and Developing More Self-Directed Teams (for executives and managers) (full day)
6. Leading and Managing Self-Directed Teams (for team leaders) (full day)
7. Participating in a Self-Directed Team (for team members) (half-day)

E. Special Issues in Employee Management

1. Handling those Difficult People and Challenging Employee Situations (half-day)
2. Taking Advantage of Diversity in the Workplace (half-day)
3. Preventing Sexual Harassment in the Workplace (half-day)

III. Self-Management (Increasing Your Performance)
Managing Time, Stress, Uncertainty and Change

1. Managing "Middleness": Dealing Effectively with All Those Demands (half-day)
2. Too Much to Do and Very Little Time? Get Organized Today! (full day)
3. Using Personal Styles for Improved Personal Effectiveness (half-day)
4. Turning Job Stress into Personal Empowerment (half-day)
5. Navigating Change in a Exceedingly Turbulent World (half-day)
6. Being a "10" (Peak Performer) in Your Personal & Professional Life (half-day)